First, reschedule or cancel your photoshoot via your most recent confirmation email. Please note that a change fee may be charged to your account according to the schedule below.
To reschedule a photoshoot following the cancellation of a previous shoot, simply follow these steps:
1. Log in to the Members portal, and navigate to the Photo/Videoshoot tab.​
2. Select the photoshoot type of: "I had to cancel my first photo/videoshoot last minute and am scheduling a new one", then hit 'Next'!
3. Find your city and select a photoshoot option based on if you are creating an individual or group practice Zencare profile. Or, select the remote video set-up option if photoshoots are not available in your geography!
4. Select a photoshoot appointment in your neighborhood at a time that works best for you!
4. Attend your photoshoot! And as always, reach out to the Zencare team if you have any further questions.
Rescheduling and cancellation policy:
Like therapists, our photographers rely on scheduled appointments. To honor our photographer’s time and maximize available time slots we have a strict rescheduling and cancellation policy.
Remote Photoshoots
- Rescheduling within 3-7 days of the scheduled remote photoshoot will be subject to a $30 rescheduling fee.
- Rescheduling within 48 hours of the scheduled remote photoshoot will be subject to a $40 rescheduling fee.
- Canceling within 7 days of the scheduled remote photoshoot will be subject to a $50 cancellation fee.
In-Person Photoshoots
- Rescheduling within 3-7 days of the scheduled photoshoot will be subject to a $60 rescheduling fee.
- Rescheduling within 48 hours of the scheduled photoshoot will be subject to a $90 rescheduling fee.
- Canceling within 7 days of the scheduled photoshoot will be subject to a $90 cancellation fee.