To make sure you have the best experience using Zencare Practice Management, ensure that you meet the following minimum requirements. To ensure the best website experience, please confirm that the minimum requirements are met and that your browser is running the latest version. Outdated browsers may affect both performance and security.
Supported Operating Systems
- Windows 10
- Windows 11
- macOS 11+
- Android OS 8+
- iOS 16+
- Ubuntu 16.0.4
- Chrome OS 130+
Desktop Browsers
- Firefox 150+
- Chrome 150+
- Chromium-based Edge 150+
- Opera 130+
- Safari 17+
Mobile Browsers
- Firefox 150+
- Chrome 150+
- Safari 17+
Troubleshooting
General Tips
- If you are having issues, such as services taking more than five seconds to respond, or the webpage failing to load, restart the device before trying again.
- Close any unnecessary applications and tabs.
- Disable ad blockers, privacy extensions, and browser plugins.
- Attempt to use another installed browser if you are still having issues.
- Keep your OS and browser updated.
- Ensure browser hardware acceleration is enabled:
- Chrome: chrome://settings/system > Enable Use hardware acceleration when available
- Firefox: Select the menu button (three horizontal lines) in the top right corner and select Settings. Then, navigate to Performance: In the left-hand column, select General and scroll down to the Performance section. Disable recommended settings: Uncheck the box next to Use recommended performance settings. Finally, check the box next to Use hardware acceleration when available.
- Safari: As of MacOS Catalina, you are no longer able to turn hardware acceleration on and off in Safari.
- You can find additional troubleshooting tips if the site is unresponsive here.
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